Gift vouchers are valid for three years from the date of purchase and are non-refundable or transferable. Gift vouchers cannot be used towards seasonal offers or any other promotional offer unless otherwise stated by Botanica Wellness Spa and Clinic. If a treatment is chosen for a gift voucher, the treatment value is guaranteed for 12 months. After the 12 month anniversary, the remaining two years until expiry will be the original purchase price of the voucher. Gift voucher redemption cannot be redeemed on Sundays and Public Holidays. Please state your gift voucher number at time of booking.
A $12 express post shipping fee applies for all hard copy gift voucher purchases online and over the phone. Shipping fee is automatically applied online at checkout.
Gift voucher redemption on product purchases online, shipping fees do apply based on total package weight. Please speak to our Guest Services team directly to place your product order when redeeming a gift voucher.Once your item is shipped, we will send you a notification email. Purchased items will be shipped within 24 hours of order. Please allow up to 1-2 business days for your delivery to arrive. If you still have not received your purchase after 5 days, please notify us at firstname.lastname@example.org.
All gift voucher purchases both hard copy and eGift vouchers in spa and online are final. Botanica Wellness Spa and Clinic does not offer refunds on gift voucher purchases.